FAQ

Frequently Asked Questions

Refunds, Returns & Store Policies

At Keep Looking Co., each item is custom-made with care. Because of the personalized nature of our products, please review the following policies carefully before placing your order.

Returns & Exchanges

Due to items being customized and made to order, all sales are final. We do not accept returns or exchanges on custom or personalized items.

Order Errors or Defects

If there is an error on our end, we will gladly correct it.

This includes:

  • Receiving the wrong item

  • Incorrect design compared to approved order

  • Manufacturing defects

To report an issue, please contact us within 48 hours of delivery. Photos may be required to verify the issue.

Customer Errors

We are not able to offer refunds, returns, or exchanges for:

  • Incorrect size selected

  • Spelling errors submitted at checkout

  • Color or design choices approved by the customer

Please double-check all order details before completing checkout.

Order Changes & Cancellations

Orders begin processing quickly once placed.
Once production has started, orders cannot be canceled, changed, or modified.

Cancellations may only be approved if requested before production begins.

Refunds

Refunds are not offered on custom or personalized items.
Approved refunds (if applicable) will be processed back to the original payment method.

Turnaround Time

  • Custom apparel & DTF orders: 7–14 business days

  • Bulk or team orders: Timelines will be communicated individually

Processing times may increase during high-volume seasons or promotions.

Shipping Issues

Once an order has shipped, Keep Looking Co. is not responsible for carrier delays, lost packages, or theft.
If your package is lost or delayed, please contact the shipping carrier directly. We are happy to assist with claim information if needed.

Care Instructions

To ensure longevity of your apparel:

  • Wash inside out in cold water

  • Tumble dry low or hang dry

  • Do not iron directly on the design

  • Avoid fabric softeners

Improper care may result in damage not covered by replacement.

Bulk & Team Orders

We offer bulk, team, fundraiser, and event apparel.
Please contact us directly for pricing, timelines, and design approvals.

Contact Information

If you have questions about your order or these policies, please contact us through our social media pages or email.
We strive to respond within 24–48 business hours.